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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice acknowledges the requirement for confidentiality and operates a Confidentiality Code of Conduct within the practice.  This applies to computer and written records as required under the Data Protection Act 1998.  In the course of our work we are sometimes required for audit purposes to forward information to  NHS Leeds. 

Requests for information from other third parties, i.e. employers, schools, police etc will only be divulged if a serious crime has been committed or we have your written consent. 

 If you are referred to other NHS or Social Services Departments, information may be shared with them without your written consent, if it is in the interest of your further health care.

For more details please ask for our leaflet ‘Your Information. What you need to know’ available from reception.

If you wish to discuss any aspect of our Code of Conduct please speak to the Practice Manager.

Privacy Notice

The attached Privacy Notice explains why a GP Practice collects information about you and how that information is used.

Privacy Notice 2017

If you require more information please ask at Reception

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

 Complaints

Customer service form

The practice would like the opportunity to try to resolve any complaints you may have. If you wish to make a complaint or comment on the service we provide, please contact the Practice Manager at the surgery.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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