ARTHINGTON MEDICAL CENTRE
Patient Reference Group
13 June 2017
PRESENT – Staff
Liz Scott – Practice Manager
Sylvia Reid – Secretary
PRESENT – Patient
3 attended and 3 apologies
For confidentiality reasons patients names will not be shown on the minutes.
Minutes taken by:
Dr Skeet – Dr Skeet has been off work since April, following surgery on his back. Hopefully he will be back to work in July on a phased return.
Bev Mann (Receptionist) – Bev has handed in her notice and we are now looking for a new receptionist. If one of our patients applies for the job, they will be asked to find a new doctor.
Reception Supervisor – Pauline has been promoted to Reception Supervisor.
Dr Haywood – She will be working all day Wednesday for the foreseeable future.
Practice Survey - Liz gave the group a copy of the next practice survey for them to look at and report back anything they would like to change on it. They mentioned that they would like more access to speak to a GP on the phone. The doctors are not all available every day to speak to on the phone, they take it in turns. If it is specific doctor you want to speak to, reception can put you down for a call back on the day that they are on phone call duty.
What input the group could give to the surgery. – The group would like comfy chairs with arms.
Repeated DNA’s – At present we write to patients who have not attended 4 appointments within 12 months and not informed us. We also send a letter if a patient does not attend an appointment that was made on the same day. The group would like us to send a letter to the patients after missing 2 appointments. Liz will discuss this with the GP’s.
Any other business
Wheelchair users – we are going to have the paving slab raised outside for wheelchair users.
The next meeting will on Tuesday 7th November 2017 at 1.00pm